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CUSTOMER CARE

Shipping & Delivery

Planned delivery timing, tracking, charges and international shipping.

Checkout is not open yet. This page describes the planned DollStatic delivery terms based on the shipping model you selected. The delivery methods, eligible destinations and total charges will be shown before payment when the store opens.

Order processing

Orders will be prepared after payment confirmation. Preparation includes stock confirmation, quality checks and packing. Processing time is separate from the delivery estimate below.

How long does delivery take?

Most deliveries are estimated at approximately 8–15 business days after dispatch. This is an estimate, not a guaranteed arrival date. Destination, carrier workload, customs checks, weather, public holidays and seasonal demand can affect delivery.

Shipping charges and destinations

When checkout opens, orders of $59 or more are planned to qualify for free shipping in eligible destinations. This threshold does not apply to Cyprus, Guatemala, Costa Rica, Panama, the Bahamas, Puerto Rico, Haiti, Honduras, Uruguay, Venezuela, Ecuador or French Guiana. Available methods and charges for your address will be displayed in the cart or checkout before payment.

Tracking and separate parcels

A tracking number will be provided after dispatch. It can take several days before the first carrier scan appears. An order may arrive in separate parcels because of availability or logistics; parcels can have different tracking numbers and delivery dates.

Customs, addresses and delivery problems

International parcels may be reviewed by customs. Taxes, duties or import charges not collected at checkout may be the recipient’s responsibility, subject to local law. Please provide a complete address, postal code and reachable contact details. Contact customer care promptly if an address is wrong; a change cannot be guaranteed after processing or dispatch.

If the estimated delivery period has passed or tracking shows a problem, contact customer care with your order and tracking numbers. The customer care contact route will be published before checkout opens.