Terms & Conditions

Last updated: October 13, 2026.

These Terms & Conditions explain shopping at dollstatic.com, including orders, payment, delivery and returns. Please read them together with our Shipping & Delivery, Returns & Refunds and Privacy Policy. Mandatory consumer rights take precedence over any conflicting term.

1. Contacting DollStatic

The DollStatic team handles customer enquiries at [email protected]. For an order question, include your order number and the item concerned. Visit our Contact page for the current contact process.

2. Using the website and your account

Provide accurate contact, billing and delivery information, and only place an order if you have the legal capacity to make the purchase. Keep account credentials secure and tell us promptly if you suspect unauthorised use. Do not attempt unauthorised access, interfere with the website, submit fraudulent information or use someone else’s account or payment details without permission.

3. Product information and photographs

Each product page lists the available price, material, measurements and options for that item. Please check these details before purchasing. A gold or silver colour does not by itself indicate precious-metal content or a particular plating process. An adjustable design does not imply an unstated size range.

Colours may vary between screens. These explanations do not limit your rights if goods are faulty or do not match their description.

4. Prices, checkout and payment

Catalog prices are displayed in US dollars. Review your selected options, quantity, delivery address and total before submitting payment. The payment methods available for your order, shipping charges and any taxes collected by the store are shown at checkout. Currency conversion or fees charged by your bank or payment provider are governed by that provider’s terms.

Import duties or destination taxes that are not collected at checkout may be payable under local rules. Check the shipping information for your destination. Do not send card details or payment passwords by email.

Prices and availability can change before you place an order. If we discover an error or cannot fulfil an order, we will contact you to explain it and arrange an appropriate resolution, including a refund where required. We will not substitute a different product or increase the agreed price without your agreement.

5. Changing or cancelling an order

Email [email protected] as soon as possible if you need to change an address, correct an order or request cancellation. Changes may not be possible once an order is being processed or has shipped. This does not remove a statutory right to cancel or return goods where one applies.

6. Shipping and delivery

Orders are dispatched within 24–72 hours after payment confirmation. This is preparation time, separate from delivery transit time. Available destinations, rates and delivery estimates are explained on our Shipping & Delivery page; checkout shows the shipping methods available for your address.

For eligible US orders below $59, standard shipping is $7 plus $1 per item. Eligible US orders of $59 or more qualify for the free shipping method. International fees and free-shipping eligibility vary by destination; the US threshold does not apply to every country.

Delivery estimates are not guaranteed arrival dates. If we cannot meet an agreed or legally required timeframe, we will communicate the available delay, cancellation or refund options required by applicable law. Contact us promptly about a missing, damaged or incorrectly delivered parcel. Nothing in these terms transfers a seller’s legal responsibility for delivery to you.

7. Returns and refunds

To request a standard return, email [email protected] within 14 days after delivery. Include your order number and item details. Contact us before sending the parcel so that customer care can provide the correct return address and instructions. Do not send returns to an address found on a parcel without confirming it with us.

For our standard change-of-mind return process, items should be unworn, undamaged and unaltered. Retain original packaging and tags where possible. Use trackable postage and keep proof of posting. Missing packaging or tracking alone does not cancel a statutory right where one applies.

You pay standard change-of-mind return postage unless applicable law or the circumstances require otherwise. Original shipping costs, import duties and taxes are handled according to your applicable rights. Standard outbound delivery charges are refunded when a qualifying statutory withdrawal requires it.

Eligible refunds are made to the original payment method after the return is received and checked, subject to applicable statutory deadlines and proof-of-posting rules. Your bank or payment provider may take additional time to display the credit.

A Final Sale label, promotional gift or standard return condition does not override mandatory cancellation rights or remedies for faulty or misdescribed goods. For any applicable promotional-gift return requirement, we will explain it without making a deduction that conflicts with those rights. Our Returns & Refunds page explains the current process.

8. EU and UK withdrawal rights

Where EU or UK distance-selling withdrawal rules apply, you generally have 14 days after receiving the goods to tell us that you wish to withdraw, without giving a reason. You may email an unambiguous statement to [email protected]; our return-request process does not make your statutory notice dependent on our approval.

You generally have a further 14 days after giving notice to send back the goods. Refunds follow the applicable legal deadline, including standard outbound delivery where required; where permitted, reimbursement may be withheld until we receive the goods or evidence that they have been returned, whichever is earlier. Handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may affect the refundable amount where law permits. Statutory exceptions apply only where legally applicable and properly disclosed.

You may use this email wording: “I give notice that I withdraw from my purchase of [item name], order [number], ordered on [date] and received on [date]. My name and address are [details].” You are not required to use this wording to give valid notice.

9. Incorrect, faulty or misdescribed items

Contact us with your order number, a description of the problem and, where helpful, clear photos of the item and packaging. We will review the issue and arrange an appropriate remedy. Photos help us assess the problem; they do not replace or restrict your legal rights. The standard change-of-mind return period and condition requirements do not remove mandatory rights relating to faulty or misdescribed goods.

10. Discounts, store rewards and referrals

Only one coupon can be applied to an order. Coupons cannot be combined. Each offer may have its own expiry date, minimum spend, eligible products, email restriction or usage limit, shown when issued or applied. Store rewards are not a promise of cash payment.

Our Refer & Earn page explains referral eligibility and approval. A referral purchase alone does not mean a reward has been approved. Cancellation, refunds or disputes can affect eligibility as described by that program. No promotional rule removes mandatory consumer rights.

11. Website content, privacy and social links

DollStatic branding and website content are owned by us or used with permission. You may use the website for personal shopping. Commercial copying or reuse requires the relevant permission unless law permits otherwise.

Sending us a photo for customer support does not automatically authorise public marketing use. Customer photos are only used publicly with permission for that purpose. Our Privacy Policy explains how personal information is handled. Links to our social profiles lead to third-party platforms with their own terms and privacy policies.

12. Consumer rights, changes and questions

Nothing in these terms excludes mandatory consumer rights, remedies for faulty or misdescribed goods, liability that cannot lawfully be excluded, or access to courts and statutory complaint channels. If a term conflicts with a mandatory protection that applies to you, that protection takes precedence.

The website may occasionally be unavailable for maintenance or technical reasons. This does not cancel rights relating to a purchase. We may update these terms to reflect changes to our services, with the updated date shown above. Later changes will not retrospectively remove rights attached to an existing order.

For questions or complaints, contact the DollStatic team at [email protected].